About FoundFlow accounts
FoundFlow is an organization-managed Lost & Found platform for hotels. Accounts are created and managed by each hotel's administrator (there is no public self sign-up). Because of this, we verify every deletion request with the relevant hotel before removing an account.
How to request account deletion
- In the app (all roles, including Hotel Admins): sign in, then go to Settings / Profile → “Request Account Deletion” and confirm. Your request is sent securely to our support team.
- By email: write to admin@foundflow.net with the subject “Account deletion request”, including your username and hotel name.
Prefer email? Contact us directly:
admin@foundflow.net
Hotel Admins: you can request account deletion in-app from Settings → Request Account Deletion. A Hotel Admin may also request deletion of the entire hotel account and all associated data.
What data is deleted
When a deletion request is verified and completed, we permanently remove:
- Your user profile — name, username, email (for admins), and role.
- Your credentials — the securely hashed password/PIN and security-question answer.
- Your activity attribution within your hotel's records.
If a Hotel Admin requests deletion of the entire hotel account, we additionally remove all of that hotel's staff accounts, Lost & Found records, item photos, and hotel details.
What data is retained, and for how long
- Timeline: verified requests are actioned and completed within 30 days.
- After deletion: we do not retain your personal data, except limited information we are legally required to keep (for example, records needed for tax, accounting, or security/audit obligations). Such records are kept only for the period required by law and then deleted.
- Backups: residual copies in encrypted backups are rotated and purged within 30 days.
- Email metadata: transactional emails (e.g., invitations and password resets) may be retained by our email provider (Resend) under their standard retention policy.