FoundFlow — Support & Help

Contact us

Questions, account help, or data requests? Email our team and we'll respond on business days.

Getting started

Staff (Housekeeping / Front Office) sign in with the username and PIN provided by their Hotel Admin.
Hotel Admins sign in with email and password after accepting their email invitation.
Platform Admins manage hotel accounts from the Platform Admin area.

I forgot my PIN

On the login screen tap “Forgot PIN?”, enter your username, and answer your security question to set a new PIN. If you don't remember your answer, ask your Hotel Admin to reset your PIN from the Team screen.

I forgot my Admin password

On the Hotel Admin or Platform Admin login screen tap “Forgot password?” to receive a secure reset link by email.

How do I report a found item?

Open the Report tab, take or upload a photo, choose the category and location, add a description, and submit.

How do I change the language?

Tap the globe icon on the login screen or your dashboard header, or open Settings → Preferences → Language. English and Portuguese are supported.

Account & privacy

Each hotel's data is fully isolated. Any signed-in user can request deletion of their account and personal data in the app via Settings/Profile → “Request account deletion”, or by emailing us. Verified requests are actioned within 30 days.

See our Account Deletion page, Privacy Policy and Terms & Conditions.